Vision
A progressive, economically viable and best water utility form that satisfies the growing water needs not only in the City of Maasin but also to the neighboring communities and municipalities and be called “Metro Maasin Water District” with competent and efficient workforce.
R espond to our concessionaires’/clients’ request, needs, complaints, and suggestions the soonest possible time through the Public Assistance Desk/ Customer Service Assistant and take the necessary actions;
E nsure that our service standard is complied with accordingly;
S atisfy our concessionaires/clients by providing safe, potable, affordable and sufficient water supply;
P rovide our concessionaires/clients prompt service, genuine selflessness for doing our work, loyalty, professionalism, and excellence in performing the services expected of us;
O bserve and preserve a high standard of public service with utmost courtesy;
N ormally observe fairness in delivering services to our concessionaires/clients’
D eliver water services the best we could with dignity and honor.
Mission
The Maasin Water District commits to provide safe, potable and sufficient 24-hour water supply to our concessionaires at an affordable rate; to conduct ourselves as public servants upholding the tenets of professionalism, morality and honesty.Service Pledge
We, the officials and employees of the Maasin Water District hereby oath and pledge to:R espond to our concessionaires’/clients’ request, needs, complaints, and suggestions the soonest possible time through the Public Assistance Desk/ Customer Service Assistant and take the necessary actions;
E nsure that our service standard is complied with accordingly;
S atisfy our concessionaires/clients by providing safe, potable, affordable and sufficient water supply;
P rovide our concessionaires/clients prompt service, genuine selflessness for doing our work, loyalty, professionalism, and excellence in performing the services expected of us;
O bserve and preserve a high standard of public service with utmost courtesy;
N ormally observe fairness in delivering services to our concessionaires/clients’
D eliver water services the best we could with dignity and honor.
