| Acceptance of Maintenance Order |
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| Service can be availed daily from 8:00 AM - 12:00 PM and 1:00 PM - 5:00 PM |
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| Step | Acceptance of Maintenance Order |
| Applicant/ | Activity | Requirements | Accountable | Duration |
| Client | | | Person | |
| 1 | Reports Leaks or Damages | Fills Up Service | Maintenance Order | Ms. Minda Montilla | 5 minutes |
| | of Transmission and | Maintenance Order | Form | Customer Service | |
| | Distribution Lines in Person | Form. | | Assistant | |
| | or Telephone Call | | | | |
| 2 | None | Forwards the Maintenance | Filled up Maintenance | Ms. Minda Montilla | 1 minute |
| | | Order to Technical | Order Form | Customer Service | |
| | | Division for action. | | Assistant | |